The customer will receive a shipping confirmation via email confirming the shipment of their product. All products are sent Royal Mail 1st class unless organised externally with Molly Hankinson. Please email firstname.lastname@example.org if you wish to organise a different type of shipping. We do not hold any responsibility for lost items that do not require a tracking number, once posted with Royal Mail and shipping confirmation has been sent. For any enquiries about items larger than Royal Mail Large Letter i.e. request a tracking number please email email@example.com, or send mail to Studio 205, SWG3 Studio Warehouse, 100 Eastvale Place, Glasgow, G3 6QT.
Returns / refunds
For any undamaged and un-opened product, please email firstname.lastname@example.org and arrange to return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. Please note that the item can only be returned if it has not been taken out of its packaging. Products can be returned only in the country in which they were originally purchased.